Data Protection & Privacy

Last Updated: January 2026

QQGalaxy Privacy Policy — our commitment to keeping your data safe

QQGalaxy believes your personal data belongs to you. Find out clearly how we collect it, how we use it, and how we keep it safe.

SSL 256-Bit Encryption No Sale of Data Entirely in Bangla

QQGalaxy Privacy Protection at a Glance

Measures We Have Taken to Protect Your Data

Industry-Standard Data Encryption

Your password, payment details, and personal information on QQGalaxy are secured with 256-bit SSL encryption — making it virtually impossible for hackers to access.

Your data is never sold to third parties

QQGalaxy never sells your name, phone number, email, or financial information to advertisers or any other commercial entity. This is our core commitment.

You're in Control of Your Data

You may request to view, correct, or delete any personal information stored in your account at any time. QQGalaxy respects your rights.

Transparent Cookie Policy

QQGalaxy uses cookies solely to improve site performance and maintain your login session. No tracking cookies are used.

Data Stored on Secure Servers

Your data is stored in internationally certified, secure data centers. Regular security audits and updates ensure the system remains protected.

Limited Data Retention

QQGalaxy does not retain your data longer than necessary. Once an account is closed, all data is deleted except what must be kept to fulfill legal obligations.

1Introduction

Welcome to QQGalaxy. This Privacy Policy explains how QQGalaxy collects, stores, and uses your personal information. By using the QQGalaxy website or mobile app, you are considered to have agreed to this Privacy Policy.

We understand how important your data security is to you — and at QQGalaxy, there are no compromises on that front. Our approach is straightforward: your data is yours. We collect only what is necessary to provide our services and store it with the highest level of protection.

Important: This Privacy Policy may be updated from time to time. The latest version will always be available on this page. You will be notified by email whenever changes are made.

2What Information We Collect

QQGalaxy collects two types of information: what you provide directly, and what is collected automatically through your use of the platform.

What you provide directly:

  • Full Name, Date of Birth & Gender
  • Email Address & Mobile Number
  • Residential Address
  • National ID or passport number (for identity verification)
  • Payment details such as Mobile Pay/Nagad/Rocket number or bank account information

Automatically collected information:

  • IP Address & Device Type
  • Browser & Operating System Information
  • Time spent on the site and pages visited
  • Login & Logout Times
  • Betting History & Transaction Records
Type of Information Why It Is Collected Required?
Name & Date of BirthTo verify your identity and confirm your ageYes
Email & PhoneContact & Account SecurityYes
Payment InformationTransaction ProcessingYes
IP AddressSecurity & Fraud PreventionAutomatic
Betting HistoryResponsible Gaming MonitoringAutomatic

3How Your Information Is Used

QQGalaxy uses your information only for specific, legitimate purposes. We never use it beyond what is necessary.

  • Account Management: To create, manage, and keep your account secure.
  • Payment Processing: To process deposits and withdrawals securely.
  • Identity & Age Verification: To complete the KYC (Know Your Customer) process and prevent access by minors.
  • Support Services: To respond to your complaints or queries.
  • Fraud Prevention: To detect unusual activity and prevent money laundering.
  • Legal Obligations: To provide information required by regulatory authorities.
  • Responsible Gaming: To detect signs of problem gambling and send alerts when needed.

QQGalaxy commits to: Your data will never be sold or shared with third parties for advertising purposes.

4Who Your Information Is Shared With

QQGalaxy shares your data only under very limited circumstances. The following list covers only those specific cases:

  • Payment Provider: Information required to process transactions with Mobile Pay, Nagad, Rocket, or your bank is shared with those providers. Each operates under its own privacy policy.
  • Law Enforcement Agencies: Data may be disclosed when legally required in response to a valid order or investigation.
  • Technology Service Providers: Minimal data may be shared with trusted technology partners for server hosting or system security. These partners operate under strict confidentiality agreements.

Except in the cases listed above, QQGalaxy does not share your information with any third party.

5Cookie Policy

Cookies are small text files stored in your browser. QQGalaxy uses cookies for the following reasons:

  • Session Cookies: To keep you logged in. This cookie is deleted when you close your browser.
  • Performance Cookies: To identify where the site is slow, so we can improve performance faster.
  • Security cookies: To identify multiple devices used within the same session or flag suspicious login attempts.

QQGalaxy does not use third-party advertising tracking cookies. You can disable cookies from your browser settings, though doing so may affect login or payment features.

6Data Security Measures

QQGalaxy has implemented multiple technical and organizational measures to protect your data:

  • All data connections are transmitted using 256-bit TLS/SSL encryption.
  • Passwords are never stored in plain text — only encrypted hashes are kept.
  • Database servers are kept separate from the public internet.
  • Automatic alerts are sent if any suspicious login activity is detected on your account.
  • Regular security audits and penetration testing are conducted.
  • System access is restricted to authorized staff only.

That said, please keep in mind — no one can guarantee 100% security on the internet. QQGalaxy takes every possible measure, but cannot accept full liability for any data breach. Keep your password strong and never share it with anyone.

7Data Retention Period

QQGalaxy does not retain your data longer than necessary.

  • Active accounts: Your data is retained for as long as your account remains active.
  • Closed accounts: Following account closure, necessary data may be retained for up to 5 years for legal compliance purposes.
  • Transaction Details: Retained for up to 7 years to meet financial regulatory obligations.
  • Inactive Account: If your account is inactive for 12 months, your personal data will be partially deleted.

Once the applicable retention period has elapsed, QQGalaxy will securely delete your data or anonymize it so that it can no longer be linked to you.

8Protection of Minors' Data

QQGalaxy is strictly for users aged 18 and above. We do not knowingly collect personal data from minors.

If a minor is found to have opened an account, we will immediately close it and delete all collected data. If you believe your child has been using QQGalaxy, please contact us.

9Your Rights

As a QQGalaxy user, you have important rights regarding your personal information:

  • Right of Access: You can request to see what information QQGalaxy holds about you.
  • Right to Rectification: You may request corrections to any inaccurate or incomplete information.
  • Right to erasure: You may request deletion of your data beyond what is required by law.
  • Right to Restrict Processing: You may request that your data not be used for specific purposes.
  • Right to data portability: You may request a copy of your data in a machine-readable format.

To exercise these rights, email us at support@qqgalaxy.biz. We will respond within 30 days.

10Third Parties & Payment Providers

When you transact via Mobile Pay, Nagad, Rocket, or a bank through QQGalaxy, your payment information is also shared with those respective institutions. These institutions operate under their own privacy policies and are outside QQGalaxy's control.

For details on your payment provider's privacy practices, please visit their official website. QQGalaxy never stores your full payment card details or mobile banking PIN.

11Right to Amend This Policy

QQGalaxy reserves the right to update this Privacy Policy in response to changes in technology, legal requirements, or business needs. You will be notified of any significant changes via email or an in-platform notice at least 30 days in advance.

Continued use of QQGalaxy after any changes have taken effect will be considered your acceptance of the updated policy. The latest version will always be available on this page.

12Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data rights:

  • Email: support@qqgalaxy.biz
  • Live Chat: Via the chat button on any QQGalaxy page
  • Support Hours: 24/7 support in Bangla, every day of the week

Feel free to raise any privacy-related complaints or concerns. QQGalaxy takes your concerns seriously and works to resolve them promptly.

Your Data Rights — Learn More

Your Rights as a QQGalaxy User

To find out what information QQGalaxy holds about you, email support@qqgalaxy.biz with the subject line "Data Access Request" sent from your registered email address. We will send you a copy of all your stored data within 30 days.

Some details can be updated directly from your Account Settings. For sensitive information such as your name or date of birth, please contact our support team. Changes will be processed after identity verification.

Yes, you can request to close your account and have your data deleted. However, certain information that must be retained to meet legal obligations — such as transaction history — will be kept for the required period. You will be clearly informed about everything.

Yes. Under the right to data portability, you can request a machine-readable copy of your QQGalaxy data (in JSON or CSV format). Simply reach out to our support team to submit your request.

This Privacy Policy of QQGalaxy's Terms & Conditions and Responsible Gaming linked to this policy. We recommend reading all policies before using the platform.

Start Betting on a Safe & Trusted Platform

Your data is completely secure with QQGalaxy. Register today and enjoy Bangladesh's best betting experience — starting from just ৳200 with Mobile Pay or Nagad.

বাংলা